We want to ensure that you are fully satisfied with your purchase through Design Mafia. We accept returns on most unused items within 7 days of delivery. All products must be returned in their original packaging. The only products that we will not accept returns on will have a disclaimer in the product description. Most of the items in our “cool finds” sections are non-returnable as they are vintage products that are being sold as is.
Please note that all returns must be authorized by Design Mafia prior to being returned to our warehouse.
All items properly returned under this policy are eligible for an exchange, refund, or store credit, at your option. If you choose a refund, a 15% restocking fee will be applied to the product price. Any outgoing or return shipping / handling charges are nonrefundable.
Damaged / Incorrect / Defective Merchandise
It is incredibly rare that an item will arrive to you incorrect, defective or damaged as every single product is inspected prior to being shipped. Also our items are packaged extremely well to withstand carrier mishandling. However, should any of these problems occur, please contact us immediately. We ask that you provide a detailed description and pictures (if possible) of the issue. We will work with you and provide a solution as quickly as possible. In the case of damage, defects, or incorrect items, Design Mafia can usually supply replacements at no charge depending on what the issue is.
Follow these easy instructions to process a return request.
- File a return request by logging in to your account, view the order using the "Complete Orders" link under the My Account menu and click Return Item(s) button.
- If you have not created an account, you may contact us through our Contact Us page. Please make sure to let us know why you are returning your item and the condition it is in.
Your return request will be responded to within 2 business days of it being received. Once approved, you will receive a RMA number and instructions on how to return your merchandise. Follow the instructions we provide to ship the item back to our return facility. Once the product is received it will be inspected, which will take 7-14 business days. Your credit or new item will be issued once your item has been confirmed to be in a good condition.